Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@therefereestore.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@therefereestore.co.uk.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions/non-returnable items
Certain types of items cannot be returned.

  • The Face Mask with FAMOA badge cannot be returned. 
  • We apply a £4.75 charge to exchange any item personalised with a badge.
  • We will not accept returns if the item has been used or if the label has been removed. All returns are subject to inspection.
  • We cannot accept returns if the item has been personalised with initials.

Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Return Postage

Please note that we are not responsible for return postage other than for incorrect or faulty items. Please apply the correct postage as we will not be held responsible for parcels that fail to reach us. We recommend you obtain a certificate of posting as proof of postage for any claim you may have to make against the courier you choose.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.